Terms of Service

Effective date: October 28, 2026

1. The service

Verhema LLC, operating as Verhēma ("we," "us"), provides live, AI-assisted translation for churches, ministries, businesses, and events ("the Service"). The Service delivers translated audio and captions to listeners' own devices, together with related account, glossary, stream health, branding, and optional recording tools.

2. Accounts

An account is created by an administrator on behalf of a church, ministry, business, or event organization ("the Organization"). The administrator confirms they are authorized to act for the Organization. The Organization is responsible for the accuracy of its account information, for the people it grants administrator access to, and for all activity under its account. Keep sign-in credentials secure and notify us promptly of any unauthorized use.

3. Trials, subscriptions, and payment

Eligible monthly church and ministry plans begin with a 14-day trial with a four-translation-hour allowance. A payment method is required. Unless the Owner cancels first, the selected plan begins and the payment method is charged when the 14-day trial ends. If the four-hour allowance is used first, starting another service waits until the Owner starts the paid plan early from Dashboard billing. One free trial is available per organization. If the payment card was already used for an earlier trial, the plan starts and the card is charged immediately.
Church and ministry plans are a discounted rate for churches and ministries. If an account is used by a business or other commercial organization, we may move it to Business & Events pricing after notice to the account Owner.
Subscriptions renew monthly until canceled. Included hours reset on each monthly renewal and do not roll over. The Organization may cancel at any time; cancellation stops future renewals, and service continues through the end of the paid period.
Every plan may use the full supported language library. All accounts, including trial, internal, demo, paid church, and business prepaid accounts, use the same session clock for each active target language. Metering begins after meaningful speech is detected and continues through quiet stretches of up to 15 minutes. After 15 continuous minutes without meaningful speech, metering pauses until speech resumes. Ending the service stops metering. Two active target languages during one metered session hour use two translation hours. Adding listeners does not multiply usage.
Usage above a monthly plan's included hours is billed at that plan's stated additional-hour rate. We provide usage notices around 75%, 90%, and 100%, and notices about overage and spending caps. New subscription accounts start with a $50 monthly overage cap. The Owner can raise, lower, or remove the cap in Dashboard billing settings. Reaching the cap blocks starting another service until the cap is raised or the period resets; it does not intentionally stop a service already running. Legacy Event Pass purchases do not include automatic overage.
Upgrades take effect immediately and may be prorated by Stripe. Downgrades and cancellations take effect at the next renewal. If payment fails, we may retry the payment and allow a seven-day grace period. We do not intentionally interrupt an active service, but a new service may be blocked after the grace period until billing is corrected.
Churches and ministries may purchase prepaid event hours for conferences, revivals, and special events at $6 per translated-language hour, with a five-hour minimum per purchase. Event hours follow the same prepaid terms below: each purchase expires 12 months after purchase, hours are consumed in order of expiry, there is no subscription or automatic top-up, and refunds are reviewed individually.
Business and general event accounts purchase prepaid translation hours rather than a monthly church subscription. Price tiers apply separately to each purchase. Each purchased balance expires 12 months after purchase; buying more hours does not extend an earlier purchase. Available hours are consumed in order of expiry. The Dashboard shows remaining hours and expiry dates.
For business prepaid refund requests, contact hello@verhema.com with the purchase details to request a refund. Requests are reviewed individually with reference to unused hours, service already provided, and any written purchase agreement. Approved refunds remove the corresponding purchased hours. This clause does not limit mandatory rights under applicable law.
Prices and plan contents may change; changes apply from the next billing period after notice.
Payments are processed by our payment processor. We do not store full card numbers.

4. Acceptable use

The Service supports live church and ministry gatherings, business use, and events. Church and ministry plans are intended for churches and ministries; businesses and general commercial events must use business pricing. The Organization agrees not to use the Service to violate any law, to infringe the rights of others, to transmit content it does not have the right to transmit, or to attempt to disrupt, probe, or overload the Service. We may suspend accounts engaged in abuse.

5. Automated translation

Translation is generated by automated speech recognition and machine translation. It is provided to support live access and understanding, not as a certified or authoritative translation. Accuracy varies with audio quality, speech pace, names, and specialized vocabulary. The Organization remains responsible for what is spoken in its broadcasts and for reviewing any translated material it chooses to reuse.

6. Organization content

The Organization retains all rights to its content: its audio, its name and branding, and its glossary entries. The Organization grants us the limited license needed to operate the Service, that is, to receive, process, translate, and deliver that content to the Organization's listeners, and to store recordings and transcripts when authorized staff choose to record a broadcast. Recording availability and data handling are described in the Privacy Policy. We do not sell Organization content or use sermon audio to build advertising profiles.

7. Availability and support

We work to keep the Service reliable, and stream health tooling is provided so problems are visible quickly. However, live internet services depend on networks, devices, and third-party providers, and the Service is provided "as is" and "as available" without warranties of uninterrupted or error-free operation. Support is provided per the Organization's plan.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, and our total liability for any claims arising out of the Service is limited to the amounts the Organization paid for the Service in the three months before the event giving rise to the claim.

9. Termination

The Organization may stop using the Service and cancel at any time. We may suspend or terminate accounts for material breach of these terms, for non-payment once billing is active, or where required by law. On termination we will, on request, delete the Organization's stored configuration data as described in the Privacy Policy.

10. Changes to these terms

We may update these terms as the Service evolves. Material changes will be communicated to the account administrator email, and continued use after the effective date constitutes acceptance.

11. Contact

Questions about these terms: hello@verhema.com.