Privacy Policy

Effective October 28, 2026

1. What this covers

This policy describes how Verhema LLC, operating as Verhēma ("we," "us"), handles information when churches, ministries, businesses, and event organizations use the Service, and when listeners open an organization's listening page.

2. Information we collect

Organization account information: organization name, administrator name and email, optional website, chosen plan or prepaid purchase, and uploaded branding assets (name, logo, colors).
Service configuration: language settings, glossary terms, admin roster, and notification preferences.
Live service audio: audio streamed by an organization is processed by the configured speech and translation providers to produce live translations and captions. Streaming uses short-lived buffers. Recording is a separate feature described below.
Recordings and transcripts: when authorized staff choose to record a broadcast, we save original audio, available translated audio, and associated transcripts. Authorized staff access these files through the organization's Dashboard using short-lived download links.
Support and feedback: messages, contact details, and attachments that a person chooses to provide when requesting help or submitting feedback.
Operational logs: technical logs (timestamps, connection events, stream health, errors, and transcript text included in diagnostic events) used to run and troubleshoot the Service.
Payment information: when billing is active, payment details are collected and processed by our payment processor (Stripe). We do not store full card numbers.

Listeners do not create accounts. A listener's language choice and playback settings are kept on their own device (local storage). We do not build advertising profiles of listeners.

3. How information is used

To operate the Service: translating live audio, delivering captions and audio to listeners, and keeping each organization's data separate from other organizations' data, and providing recordings when staff choose to record.
To administer accounts, trials, and (when active) billing.
To monitor reliability, investigate problems, and improve the Service.
To communicate with organization administrators about their account and service status.

We do not sell personal information. We do not use sermon audio for advertising.

4. Service providers

We rely on infrastructure and processing providers to deliver the Service, including Google Cloud and Firebase (hosting, storage, authentication, speech, and translation processing), Deepgram (speech recognition and audio processing), OpenAI (audio and text processing when an engine using OpenAI is selected), and Stripe (payments). The providers that receive audio or text depend on the selected translation engine. These providers process data on our behalf to provide the Service.

5. Retention

Account and configuration data is kept while the organization's account is active. Live streaming uses temporary buffers; broadcasts that staff choose to record are saved as recordings and transcripts. Recordings have a 30-day availability window in the Dashboard, measured from the recording start. Owners and Administrators can delete recordings earlier. Operational and billing records are retained to run the Service, reconcile payments, and investigate reliability or security issues. When an account is closed, we delete stored configuration data on request. Backup copies may persist until their retention periods expire. Contact us about deletion of stored account or recording data.

6. Security

Traffic is encrypted in transit. Administrator access is authenticated, and each organization's data is scoped to that organization. No internet service can guarantee absolute security, and we encourage administrators to protect their sign-in credentials.

7. Children

The Service is operated by organizations for their congregations, audiences, and event attendees. Listener pages do not require personal accounts, including for children. Technical connection information is handled as described above.

8. Your choices

Organization administrators can review and update account information, branding, glossary terms, and staff access, and can contact us to correct or delete account data. Authorized staff choose which broadcasts to record; Owners and Administrators can delete saved recordings. Listeners can clear their device's site data at any time.

9. Changes

We may update this policy as the Service evolves. Material changes will be communicated to organization administrators by email and reflected on this page.

10. Contact

Privacy questions: hello@verhema.com.